Code of Personal Conduct &

Standards for Employees & Associates 

 

This Code applies to all associates of ESPC Services (also referred to in this Code as 'the Company') which collectively includes all persons employed or engaged by the Company, or otherwise involved in services provided by or to the Company.

​

Associates are part of a team and are expected to demonstrate team spirit, loyalty to each other, the Company and its clients, and a commitment to work together within an ethos of personal respect. A sense of humour is valued in our relationships.

1. Associates will provide mutual support to achieve the Company’s objectives and client service parameters. 

2. Associates will be open with ideas, issues and frustrations. Managers and colleagues will be open, receptive and supportive in response.

3. Associates will maintain impeccable standards of honesty and integrity in all their dealings with and on behalf of ESPC Services and each other.

4. Associates will at all times treat others with courtesy. They will withdraw from situations that may provoke anger, and seek advice or support.

5. Associates will respect and carry out to the best of their ability all reasonable instructions and directions.  They will seek, and give, assistance in doing so.

6. Systems including office, case management, and communication systems will be adhered to.  Associates will not by-pass systems or the persons responsible recognising this creates work for others and compromises our collective delivery performance.

7. Clarification and assistance with systems, tasks and services will be sought as required, with a corresponding expectation that managers and peers will respond to such requests in a reasonable and supportive manner. 

8. Each Associate will take responsibility for their own work and undertake it to the best of their ability. 

9. Associates will be punctual.

10. Associates will dress and present themselves in an appropriate professional manner at all times.

11. All case related information is confidential.  At all times Associates will ensure it remains so.

12. No files, records, documents or information in any form or media relating to the business and operations of ESPC Services may be removed from its offices without proper authority.  Any such material in the possession of Associates must be kept secure and confidential. 

13. No passwords or other facility for access to ESPC computers, systems or information may be provided by any Associate to any person, nor may any other action be taken that may compromise the security, confidentiality and integrity of any aspect of the systems and business of ESPC.

14. No information is to be provided by any Associate in relation to the personal details of any other Associate or their engagement with ESPC Services without that person’s and the Company's express authority.